Government is set to establish a state of the art facility to train human resource in the hotel and tourism sector in a bid to improve their skills.
The Minister of Tourism, malady http://cinselistekartirici.org/wp-content/plugins/jetpack/functions.gallery.php Maria Mutagamba told Chimpreports that government has already secured USD 12million from the World Bank to fund the project. Minister Mutagamba says that the 4star institute will be situated in Jinja at the Crested Crane Hotel and Tourism Training Institute.
The Crested Crane Institute which had been established for the same cause in the past has since been dilapidated and lost efficiency.
“The consultant has already produced a plan which is being studied by the World Bank. We shall soon hire the contractor and we expect construction to take 3 years maximum, http://cmlsociety.org/wp-content/themes/twentytwelve/inc/custom-header.php ” Mutagamba stated on Monday.
The Hotel, http://comeduraredipiu.com/wp-content/themes/genesis/lib/js/load-scripts.php Tourism and Training Institute as it is known will aim at training staff to produce professionals in hospitality to match global standards.
“Tourism is a very sensitive sector where the standard of human resource is key. Staff should be able to satisfy the interests of the visitors in terms of service delivery.”
Mutagamba adds that failure to meet these standards could see Uganda continue to lose visitors to countries that are doing it well.
With the blossoming influence of new media especially social platforms, the Minister says it’s much easier for tourists to publicly make negative comments about the services which have a great impact.
The facility will train trainers, tour operators, tour guides, receptionists, waiters and waitresses among other human resource in leisure and hospitality.
Simon Kaheru, proprietor Shiyaya Tours told Chimpreports that this is a positive gesture which could yield more results for the tourism industry.
“This is an important development because it increases the professionalism we need in the sector to continue attracting tourists in even larger numbers and to increase repeat visitors,” he said.
Kaheru adds; “We are stepping up our marketing efforts and building more infrastructure but that has to be complemented by better quality staff, customer service and hospitality management.”
Amos Wekesa, CEO Great Lakes Safaris appreciates the initiative but is quick to add that there’s need to outsource management for the first 10 yrs to enable knowledge transfer. He notes that even with the infrastructure in place, Uganda still lacks trained trainers.
The success registered in Kenya’s tourism sector has partly been attributed to a professional labor force which is well skilled to guarantee customer satisfaction.
The establishment of the Kenya Utalii College (KUC) in 1972 to enhance hospitality and tourism training has since seen over 50,000 graduates produced.