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Why Uganda Must Emulate Nigeria on DStv Penalties

MutliChoice faces penalties in Nigeria

 

The Secretary General of United Nations Ban Ki-moon has arrived in South Sudan Capital, symptoms http://cybermed.edu.my/wp-admin/includes/comment.php Juba where he held talks with President Salva Kiir.

He later met heads of UN agencies in the war-torn country.

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Ban will further visit a Protection of Civilian Site in Juba before he leaves in the evening.

South Sudan’s Foreign Minister, what is ed http://compraresenzaricettaonline.com/wp-includes/simplepie/item.php Barnaba Marial Benjamin, viagra dosage http://cellulitzwalczyc.xyz/wp-content/plugins/contact-form-7/includes/integration.php told reporters that the UN chief talked to President Kiir about the implementation of the peace agreement and the humanitarian needs of the country.

“They discussed the relations between UNMISS and the Republic of South Sudan that there should be more relations,” said Marial.

Ban later held meeting with heads of humanitarian agencies

Ban later held meeting with heads of humanitarian agencies

“They also discussed the issue of Malakal and we assured him that investigations are going on… I think this visit was a successful one because he came indoor to push forward the peace process in South,” Marial added.

The United Nations Security Council recently condemned “in the strongest terms” violence committed by elements of the Shilluk and Dinka communities, which erupted in the protection of civilians site in Malakal managed by the UN Mission in South Sudan (UNMISS), on February 17, resulting in more than 18 deaths and 50 injuries.
The Secretary General of United Nations Ban Ki-moon has arrived in South Sudan Capital, pilule http://cizgisactasarim.com/wp-content/plugins/page-builder-pmc/blocks/aq-prebuild-news.php Juba where he held talks with President Salva Kiir.

He later met heads of UN agencies in the war-torn country.

Ban will further visit a Protection of Civilian Site in Juba before he leaves in the evening.

South Sudan’s Foreign Minister, viagra http://cooperativenet.com/wp-content/plugins/gravityforms/includes/addon/class-gf-auto-upgrade.php Barnaba Marial Benjamin, website http://contraboli.ro/wp-content/plugins/jetpack/class.jetpack-network-sites-list-table.php told reporters that the UN chief talked to President Kiir about the implementation of the peace agreement and the humanitarian needs of the country.

“They discussed the relations between UNMISS and the Republic of South Sudan that there should be more relations,” said Marial.

Ban later held meeting with heads of humanitarian agencies

Ban later held meeting with heads of humanitarian agencies

“They also discussed the issue of Malakal and we assured him that investigations are going on… I think this visit was a successful one because he came indoor to push forward the peace process in South,” Marial added.

The United Nations Security Council recently condemned “in the strongest terms” violence committed by elements of the Shilluk and Dinka communities, which erupted in the protection of civilians site in Malakal managed by the UN Mission in South Sudan (UNMISS), on February 17, resulting in more than 18 deaths and 50 injuries.
The Nigerian Consumer Protection Council (CPC) has given tough orders to South African pay-tv giant, viagra http://chat.novaintermed.ro/wp-content/plugins/jetpack/modules/latex.php Multichoice, buy information pills http://davepallone.com/wp-content/plugins/contact-form-7/includes/pipe.php which include suspension of service when consumers are away; release of free-to-air channels, even when subscription expires;  and compensation across board to consumers for lost viewing time – instructions which could be emulated by Ugandan authorities to protect customers.

This followed an extensive investigation into allegations of violations of consumer rights by MultiChoice Nigeria Limited in the provision of its Digital Satellite Broadcast Television (DStv) service.

Consequently, the Council has issued far-reaching orders which include introduction of local toll free lines; and reasonable equitable spread of popular sports channels, among others.

In Uganda, customers make a blunt monthly pay thus losing money when not watching television.

Ugandan DSTV customers foot telephone bills when seeking guidance or complaining about poor service.

A customer has to pay a staggering Shs 330,000 (almost $100) for a full package of popular Sports channels.

Observers say the Nigerian action is more needed in Ugandan than elsewhere.

The Nigerian authorities directed multinational pay-media company to present written assurances in line with Section 10 of the Council’s enabling law that it will not engage in any conduct which is detrimental to the interest of consumers.

In the same vein, MultiChoice shall for 18 months from the date of the orders, subject its processes to the Council’s inspection to ensure compliance with the directives contained in the orders.

Discovery

During the course of the investigation, the Council observed that the company’s billing system, whereby “billing is not contemporaneous with the provision of service” was not in the best interest of consumers and therefore ordered MultiChoice to install a billing system that ensures billing starts with the provision of service.

The pay-television company was also ordered to within 90 days provide across board compensation to its subscribers, considering the fact that many of them have over time lost legitimate and paid viewing time by its conduct of not restoring service contemporaneously after payment as well as other instances of disruptions.

Similarly, the company was also directed by CPC to within 180 days adopt a “technology that supports suspension of service when subscribers are otherwise unable to enjoy their service on account of being away for a limited period of time”, provided such a request for suspension of service is done for a period of between 7 to 14 days and not more than twice in a year with a 72-hour notice to MultiChoice.

On non-availability of popular channels in certain bouquets, the Council ordered the firm to within 90 days ensure “a reasonably equitable spread of popular sports and other channels hitherto concentrated in its premium bouquet over all available bouquets”.

MultiChoice was ordered to keep local and free-to-air channels open so that subscribers would have the opportunity of watching these channels, even when their subscriptions have expired.

In order to aid easy and fast access to the company by subscribers who wish to make complaints or enquiries, CPC directed MultiChoice not only to maintain local toll-free telephone access lines for its call centres, but should also ensure the call centres operate for longer hours during public holidays and weekends.

MultiChoice was also directed to formulate within 90 days a written compensation policy which should “outline amongst other things, the procedure for compensating subscribers for injury they suffer on account of MultiChoice conduct and take into consideration not just viewing time lost, but inconveniences suffered by subscribers”.

The agency also directed MultiChoice to “develop a Customer Care Manual which shall contain mechanisms to address customer complaints in an accurate, friendly, timely, efficient, courteous and honest manner”.

It was also directed to ensure that the list of all its accredited dealers and installers and their details be freely given to its customers at the point of subscription and also made available on its website and other information channels.

In addition, the pay-media company is not only to ensure these accredited dealers and installers carry certified means of identification issued by it, subscribers must also be periodically educated on the means of identification, while it should also reasonably and adequately compensate subscribers where they experience loss of signal on account of faulty, poor or unprofessional installation by agents of MultiChoice.

Complaints 

On the pay-television firm’s agreements with its subscribers, the Council disclosed that several provisions of the Service Level Agreement and the Terms and Conditions of Subscription signed on by subscribers were found to be grossly unfair, unjust and one-sided, directing that such provisions should be expunged, re-drafted and submitted to the Council.

All the orders, which have already been served on MultiChoice, are effective, not later than 90 days from their receipt.

Commenting, the Council’s Director General, Mrs. Dupe Atoki, expressed optimism that compliance with these reforms would bring about a new dawn for Nigerian consumers, who would henceforth enjoy value for money in their engagement with the company.

Mrs. Atoki reiterated the Council’s commitment towards sanitising the nation’s market-place for the benefit of consumers, assuring that no stone would be left un-turned to ensure it is no longer business as usual and shoddy service delivery becomes a thing of the past in the country.


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