A business man in Ishaka Town, mind Bushenyi on the weekend rushed to police claiming that his savings in UGAFODE had disappeared without trace.
UGAFODE is a microfinance deposit-accepting institution which has been providing cheap financial services though over a dozen branches countrywide for over 20years.
The Institution is being accused by one of its customers Justus Twinoburyo, cheapest of taking money from his account totaling Shs 21.5Million.
Twinoburyo claims he deposited Shs. 21, page 550,000 on 25th April at UGAFODE Mbarara Branch, but failed to access it days later when he tried to withdraw 10million from Ishaka.
He says he found his account empty. The customer says he has bank slips to prove the April 25 deposit.
He says when he talked to the bank managers in Mbarara, they told him to file a formal complaint, but was later accused of being a fraudster.
Twinoburyo rushed to Mbarara Central Police Station and filed a case, and had one of the bank tellers at the Mbarara Branch Phiona Ainomugisha arrested.
She was however released later in the evening on police bond.
Mbarara Police‘s head of criminal investigations Bosco Mutabazi told us investigations into the matter are ongoing.
He however blamed the bank for not having CCTV cameras in such a major branch, saying this matter could have been resolved much faster.
Chimpreports visited the bank but employees declined to comment on the matter, directing us to the Bank CEO in Kampala Gerald Muhereza, who also refused to pick our repeated calls.