Dawn of the New URA

Immaculate Wanyenze

President Museveni, information pills who is also the NRM party Presidential flag-bearer, has urged the Ugandan electorate to vote out opposition politicians especially members of parliament who spend most of their time and energies criticizing the government and opposing government development programs.

He said such politicians even fail to follow up and supervise their constituency’s development demands that have left the areas they represent much undeveloped.

The President who is in the West Nile Region to converse support for the National Resistance Movement in the coming elections was Monday afternoon addressing a campaign rally at Aninia primary school in Terego West constituency in Arua district on Monday.

Responding to the call by the residents of Terego West to have electricity extended to their constituency, the President said that as a national leader he plans for the entire country and it was a duty of the different leaders to follow up on the implementation of the different development in the areas they represent.

“As a leader at the top I plan and avail the resources but it’s the duty of your leaders to follow up on the implementation and where it’s badly done or not done at all,” said Museveni.

“But you elect opposition Members of Parliament whose duty is just to criticize what government has done, oppose government programs without supervising or presenting their constituent’s demands to government. How can power be taken to Yumbe and Moyo and not in Terego which is in Arua? I am going to act like an MP and bring the electricity,” he said.

While he did not mention names, Museveni was thought to be referring to FDC strongman Kassiano Wadri, who has for a long time maintained a tight grip on Terego County MP seat.

Museveni urged the people of Arua to vote for the National Resistance Movement noting that its leadership has a known track record that is development-oriented, promotes national unity and treats all citizens equally no matter their religion, gender or tribe.

“Movement is always looking for the merits in individuals not their religious orientation, tribe or gender because politics is about things on earth while religions, gender and tribe are God’s works. If you build a road, school or extend power to an area it benefits everybody irrespective of his tribe, religion or gender and that’s the political orientation of the movement” he said.


On education, he urged all Ugandans to support the successful implementation of the UPE and USE programs for the good of the country’s future and do away with the levying of fees in UPE and USE schools.

“You know that poor parents can’t afford school fees so let all of us parents, teachers and the government speak with one voice because my worry is that our children will miss education and once they miss education they will be a national problem in future,” he said.

Museveni said that the recent decision by the National Resistance Movement to provide sanitary pads to school-going children in government schools is meant to better the education environment of the girl child and reducing their school dropout rates.

“I am bothered about sanitary pads because I want my grand children to remain in school and attain education but also the traditional methods used especially in the villages have health risk and government had to intervene at least in schools,” he said.


On unemployment, the President said that government will provide free technical education to graduates that have failed to get jobs and equip them with skills that will enable them to employ themselves.

He also said that people needed to make good use of the NAADS programs and engage in profit oriented commercial agriculture and get rid of poverty in their homes.

Museveni described opposition politicians as learners in the art of managing society who think that you can do all things at the same time and stressed that if you attempted to do everything simultaneously you may deliver nothing, the reason NRM has been prioritizing in implementation of government programs.
By Immaculate Wanyenze       

For a long time Uganda Revenue Authority(URA) had a poor public image because of its techniques of work. Staff were seen as unprofessional and corrupt: offering inefficient services coupled with the fact that the systems then were manual.

This created fear among taxpayers who worked hard to avoid paying tax.

However, information pills since winning public confidence in the services of URA could not be complete without the development of client service standards, mind management invested in re-branding the organization as part of the URA transformation process.

The objective was to create a whole new identity of a URA that is friendly, this site approachable, based on values of trust and partnership with all stakeholders.

The URA today is a reflection of this change.

URA has undertaken a number of initiatives in the area of tax education. One of them is the creation of the URA call centre responsible for receiving and responding to telephone and website queries from the public.

The call centre can be accessed on our toll free number 0800117000.Our aim of this is to have all clients access all URA services information conveniently at no cost. This has overtime saved a lot of time of constant movement from our office premises to serve clients.

In the area of tax education still, conducting radio and television talk shows is a key milestone aimed at addressing tax-related issues. These talk shows are usually carried out on a weekly basis and are designed to cover a specific topic of interest to clients.

In order for the message to reach the intended audience, these shows are carried out across all tax districts in the country.

Also given the significant proportion of our taxpayers that still find it hard to digest a number of issues on tax matters, these have been simplified in the different tax literature.

URA has sought to make tax literature available to all Ugandans by translating them into nine languages, eight of which are major regional languages across the country to ease understanding of tax information.

We have also increased on the face to face engagements with taxpayers not only to disseminate tax information but also to appreciate them. For example, since 2013, URA has made a twist of its press briefs to include visits to government funded projects and compliant taxpayers. The visits are intended to dispel the myth that taxpayer funds are abused.

In its third year running, we have visited government projects and taxpayers that include; Uganda Industrial Research Institute, Uganda Cancer Institute, Luuka Plastics, Uganda Clays and St. Thomas Bazadde primary school in  Bweyogerere.

Others are Nakawa Vocational Institute, HL investments and African Queen Ltd and NAGRC&DB (National Animal Genetic Resource Centre and Data Bank).

This approach of meeting taxpayers has been applauded by many as a means of building strategic partnerships. It also portrays URA as a listening and pro-peopleentity.

Other than tax clinics conducted, URA has now involved in constant taxpayer visits to keep up with our client issues at their business premises. The tax advisory visits are used to sensitize taxpayers about new processes and systems and to address specific issues relating to compliance.

Our Senior Management Staff are at the forefront of this initiative. These visits have so far been held in Mukono and Kikuubo.

URA also holds annual public debates known as the “Open Minds Forum”. This is an interactive forum which encourages intellectual debates on issues affecting the nation with the aim of involving Ugandans in constructive nation building.

The forum brings together competent government and private sector persons to discuss key national issues which may not necessarily be tax related. The engagement is free and open to all members of the public.

To emphasize the great contribution our taxpayers and other stakeholders make in revenue mobilization and the effort in developing Uganda together, URA finds it vital to appreciate them.

It is for this reason that the annual Taxpayers’ Appreciation Day was set side on the URA calendar in the month of September to cater for its compliant taxpayers for their uninhibited commitment to paying taxes.

The rebranding of URA website also known as the web portal has enabled easy access to tax related information without one having to move to a URA office. It has also increased URA brand visibility thus portraying URA as client focused.

The writer works with URA’s Public and Corporate Affairs unit


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