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Twitter Cautions Users Over Compromised Security Of Third Party – Zendesk

hospital what is ed http://consolibyte.com/wp-admin/includes/class-wp-filesystem-ssh2.php geneva;”>This comes a day after Zendesk blogged about a significant security breach. Through an email sent to all its users worldwide Twitter says, pharmacy “In order to ensure those who may be impacted by this breach are notified as quickly as possible, patient we are sending this notification to all email addresses that we believe could have been involved.”


Zendesk, a company that offers IT support tools and customer service software, announced on Thursday that it had been hacked.


In a blog post, CEO Mikkel Svane stated, “We’ve become aware that a hacker accessed out system this week,” though he did not say by which method or for how long.


“We feel that it’s important our customers receive an update from us on a recent security situation. We have an investigation underway and do not have the answer to every question.”


Svane did not specifically cite Tumblr, Twitter and Pinterest, but support emails sent out from the companies informing users of the attack confirms that user data could have been compromised indirectly.


While usernames and passwords were not compromised, the threat of individualized attacks aimed at gaining access to accounts and stealing personal information does exist.


It further stated that it was aware that a hacker accessed their system this week. As a retaliatory measure Zendesk closed the access that the hacker had to prevent further exposure of private information.


“Our ongoing investigation indicates that the hacker had access to the support information that three of our customers store on our system,” the statement said.


Zendesk says it believes that the hacker downloaded email addresses of users who contacted those three customers for support, as well as support email subject lines.


“We notified our affected customers immediately and are working with them to assist in their response,” said the statement.


What differentiates this attack from the malicious malware that infected machines at Facebook and Apple is that these hackers managed to compromise a healthy amount of Zendesk’s stored user data, putting users of three of the company’s big clients – Twitter, Tumblr and Pinterest – at risk for phishing and other attacks.


”Our investigation thus far has revealed that no other Zendesk customers (or their users) were affected,” reaffirms Mikel.


The company has apologized to the affected customers whose data was compromised and promised to continue working with them until the impact is mitigated.


“We’re incredibly disappointed that this happened and are committed to doing everything we can to make certain it never happens again. We’ve already taken steps to improve our procedures and will continue to build even more robust security systems. We will continue to diligently work with our affected customers to mitigate any impact,” the statement farther elaborated.


The company said that it is going to take necessary law measures to anyone found responsible for the hacking.


“We are also completely committed to working with authorities to bring anyone involved to justice and make certain we fully understand what happened,” Mikkel said.


Twitter on its part said, “Zendesk’s breach did not result in the exposure of information such as Twitter account passwords. It may, however, have included contact information you provided when submitting a support request such as an email, phone number, or Twitter username.”


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