Customers To Pay Umeme Bills Via MTN Mobile Money


approved geneva;”>The joint venture was sealed at Kampala Serena Hotel in the presence of ICT Minister Ruhakana Rugunda.

Header advertisement

website like this geneva;”>Up until now, UMEME customers would only travel short or long distances to the nearest Umeme Centre to clear their bill in order to avoid disconnection of power from their premises.

The Umeme bill payment centers are limited in number with only 33 Centers for the whole country which implies that the process for payment of electricity bills has been inconveniencing and time consuming.

Whereas UMEME had recently partnered with some banks to enable customers pay their bills through the bank branches, the process still involves travelling some distance, and is even a little more laborious and yet most customers have a negative perception about transacting with banks.

Besides this, the experience at both the UMEME Centers and the banking halls is not conducive as it involves lining up for a considerable period of time.

It also puts a lot of strain on the Umeme or banking staff who man the utility payment tills and counters.

The MTN Umeme Touch Pay product will enable a user to pay up his/ her electricity bill using the mobile money platform on their mobile phone.

On entering the Mobile Money menu under “Pay Bill”, the customer shall then enter the UMEME Touch Pay section from where he/ she shall be required to enter their UMEME account number.

After entering the above Umeme account number, the customer shall then enter the amount they wish to pay, followed by their MM PIN and enter send.

An acknowledgement of receipt of payment shall be sent to the user’s mobile phone upon successful completion of the transaction.

Another message shall be sent to the user’s phone from Umeme upon completion of reconciliation of the user’s Umeme account. This shall normally be concluded within not more than 24 hours.

With this new product, MTN is delighted to save both our Customers as well as the Umeme customers in the following ways;

The customer will be saved from travelling long distances and queuing for long periods when paying their bills.

“They can pay using their phone even while at their office desks, or homes.

Customers who keep a float/ balance on their MM account will be saved from electricity disconnection during emergency in case of delayed bill payment,” MTN said in a statement.

In case Umeme agents arrive at the customer’s home to effect a disconnection order, one will simply pay the bill off one’s phone in front of the agent, and the matter is sorted there and then.

Rugunda said we must be vigilant in reporting power thefts and vandalism so we protect lives, protect our investments and protect our economy.

“Economic growth is anchored on power generation and distribution and government has committed a large chunk of the budget on power infrastructure. This will boost our economy and standard of living,” he said.


Header advertisement
To Top