Flight Disruptions as CAA Suspends Air Uganda Operations


malady geneva; font-size: 9pt; line-height: 150%;”>CAA spokesperson Ignie Igundura says Air Uganda did not fully comply with required safety standards thus putting lives of passengers at risk.

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look geneva;”>He said CAA has suspended Air Uganda’s licence until further notice.

CEO Air Uganda, Cornwell Muleya, said in a statement this week that the International Civil Aviation Organization (ICAO) concluded a review of Uganda Civil Aviation systems, structures and operations on June 17, 2014.

“After this review, the airlines registered in Uganda received notification from the Civil Aviation Authority that all Air Operator Certificates (AOCs) for International Operations had been withdrawn and a new recertification process will be undertaken,” said Muleya.

The AOC is the document that allows airlines to mount flights and without it, airlines cannot operate their air services.

“That is why we have been unable [to] operate flights since 17th of June when the notice was received.”

Muleya said Air Uganda is working closely with the CAA to complete the processes required to resolve the matter in the shortest possible period.

“We sincerely regret the inconveniences caused to you our valued partners and clients and appeal to your understanding, as this arises from circumstances beyond our control. We will keep you updated on the resumption of our operations.”


The cancellation of Air Uganda’s operations has since disrupted passengers’ flight schedules.

A one Jen Marshall working with Water Aid Uganda on Friday asked: “When will my husband Rob Marshall be put on a plane? He was due to fly almost 24 hours ago. This is appalling.”

While Muleya said options are available for customers with existing bookings made on or after Thursday, 17 June 2014 to arrange for alternate flights to their destination or to get a refund, Marshall insists that even by Saturday, “My husband still has not been put on another flight.”

She advised: “If you have an Air Uganda flight, just take the hit and book with another airline – they will not get you on an alternative flight.”

The latest development is a big blow to the airline’s reputation.

Interestingly, Air Uganda in December 2012 attained the highest safety standard in the airline industry, the IATA Operational Safety Audit (IOSA) Certification.

The IOSA program is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline and a benchmark for global safety management in airlines.

Air Uganda was founded in 2007 and operates scheduled flights from its Entebbe hub throughout East Africa.

The destinations served include Bujumbura, Dar es Salaam, Juba, Kigali, Kilimanjaro, Mombasa, Nairobi and the recently launched Mogadishu.


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