Umeme Bolsters Customer Care Services Ahead Of World Cup


viagra approved geneva; font-size: small; line-height: 150%;”>The power suppliers, malady Chimpreports has learnt, has embarked a substantive reinforcement of its service teams to ensure minimal or no power outages that might be frustrating to football fanatics.

During a guided tour to the company’s national call center in Industrial Area, Kampala on Wednesday, reporters were told the reinforcement will include more engineers and call agents to ensure effective attendance to customers’ complaints.

Mr Humphrey Mwigo, the Manager of the 35-seater call center said there would an expansion to a bigger place that accommodates more call agents for improved customer service.

“We have also put in place a backup team of engineers who have been scattered across all substations. These will ensure that during the exciting World Cup, power doesn’t go off anyhow,” he said.

“We are also excited about the World Cup and we want our customers to have a good experience.”

He added, “In our experience here, we know very well that during exciting times like this, our customers hate power interruptions. They will bombard us with nasty calls and that’s what we want to avoid during the season.”

The call center, serves power consumers around the country in 3 main languages (Luganda, English and Lusoga).

Humphrey says in 3 sessions, the youthful call agents receive an average of 3000 calls a day.

“We get most of these calls during the rainy season because that’s when there are more outages.”


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