UTAMU Don Tips On Efficient Service Delivery


information pills geneva; font-size: small; line-height: 200%;”>He made the remarks while delivering a key note address on the topic “Public service processes in the public eye” during the 2nd Uganda Public sector Innovation Conference on Monday December 9, online 2013 at Hotel Africana.

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The conference was organised by the Ministry of Public Service under the Civil Service College of Uganda.

Basheka observed that while the public service is a central pillar of any government, it has not been given utmost attention and allocated enough resources it deserves.

He regretted the numerous public sector inefficiencies and the breakdown in public service delivery.

“Our public service has been characterised by poor enforcement of public service rules and codes of conduct, questionable public service professionalism and ethics, dishonest management of public affairs, corruption and a breakdown in public accountability,” Basheka decried.

Prof. Basheka further highlighted some ideas the government could employ to achieve public service transformation and these include: educating public servants in their philosophical roles and the inherent public service values, implementing national service courses and enhancing delivery through well monitored partnerships.

He also called on government to play a more regulatory role and perform effectively with due diligence in all its services.

The conference which was held under the theme “Transforming Government through Process Innovation”, explored innovative ways of improving service delivery in public sector and institutions that had excelled in innovations were awarded.

Uganda’s Prime Minister, Hon. Amama Mbabazi, Members of parliament, heads of government departments, senior public servants at central and local government level and the private sector were some of the dignitaries that attended the conference.

Basheka is a renowned scholar in the Public Administration discipline in Africa.

On several occasions he has delivered key note addresses at public administration forums all over the continent.

He has also published numerous academic articles in both local and international journals.

In Uganda, this UTAMU dean has recently been honoured with the ‘Academic and Professional Research Award’ for 2013.


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