Egypt To Train Ugandan Youth In ICT


sale geneva; font-size: small; line-height: 200%;”>The function will be presided over by ICT Minister, Eng John Nasasira at Kampala Serena Hotel.

The Business Process Outsourcing (BPO) Industry is seen as one of the key areas Government of Uganda has identified as a long-term solution to addressing issues of unemployment amongst educated youths as well as to increase investment in area of Information Technology Enabled Services (ITES).

According to Leonah Mbonimpa, Corporate Communications Officer, NITA-U, the Centre has been successfully established on third and fourth floors of Statistics House in Kampala.

In 2011, the National Information Technology Authority (NITA-U) received supplementary funding from Government through the Ministry of ICT towards the setting up of a Government BPO Incubation Centre.

The 240-seater BPO Incubation Centre is currently being run by three private sector Companies employing a total of 210 agents.

The targeted employment for this Financial Year is 250 agents. When operated at full capacity of 3 shifts per day, the Centre can employ over 750 agents and staff.

Mbonimpa said indirect employment is also created in the various sectors of the economy such as through provision of food/catering, security, transport, cleaning services, accommodation, etc.

“Overall, there are 50 registered BPO companies in Uganda employing over 4000 youths.”

Mbonimpa said NITA-U has undertaken a number of interventions in partnership with the private sector geared towards this initiative.

NITA-U was tasked to develop basic BPO infrastructure, brand and market Uganda as a preferred BPO destination and improve BPO governance structures and frameworks to stimulate private sector activities.

Mbonimpa observes that NITA-U has managed to put in place a 240-seater BPO Incubation Centre and also reviewed and updated the BPO Strategy and Model for Uganda.

BPO Standards and Accreditation and Incentives Guidelines have as well been developed on top of training 500 BPO agents.

NITA has as well signed an MoU with the Egyptian Government to train 3,000 Ugandan youth in the next two years and also partnered with UBPOA to organize the 2013 BPO Leadership Conclave.

“This is a specially designed forum to discuss and debate around critical issues and needs in off shoring; near shoring IT and BPO outsourcing,” said Mbonimpa.


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