pill geneva; font-size: small;”>This was revealed by James Saaka, view the Executive Director of the National Information Technology Association in Kampala.
Saaka explained that the Business Processing Output is a form of outsourcing that involves contracting of operations and responsibilities of particular business functions, to a third party service provider.
According to Saaka, the new industry is one of the key areas that government has identified as a long term solution to address unemployment amongst educated youths, as well as increase investment in IT enabled services.
“The National Information Technology Association as a result has since been directed to implement the initiative by developing the required BPO infrastructure, brand and market Uganda as a preferred BPO destination around the world,’’ added the Executive Director.
Saaka therefore revealed that the Authority has succeeded in setting up a 250-seater BPO incubation center at Statistics House, which he described as a critical milestone in development of the sector.
“This in addition to a number of BPO incentive guidelines, we have come up to provide government with a basis on which to provide incentives and determine the eligibility of BPO operators,” stressed Saaka.
The Executive Director therefore noted that up to 48 companies have enrolled to start off the industry and are specializing in call centers, transcription and general document handling but added that NITA is looking at expanding this scope to include other professions like web designing, and customer support among others.
“At the moment, in the region, Uganda stands a greater advantage, because unlike in our neighbors, our English language is neutral, and so much affected by local dialects. We are even better than India in this field, which is the world’s 2nd best in BPO,” stressed Saaka.
Saaka added that Uganda is the only country in the region to receive utmost government support to the program, and as a result thousands of youths are coming out of training institutions to join in.
“The government of Egypt too, has provided a team of experts to work with NITA to train trainers who will in turn raise an impact of 3000 professionally trained BPO agents, as a way of building the required pool of trained human resources to support the growing industry,’’ explained Saaka.
The NITA Executive Director however expressed concern over the high cost of internet and the expensive infrastructure in the country that may hinder the industry.