Private Sector Challenges Gov't On ICT Revolution


information pills geneva; font-size: small;”>Represented by Tangaza Africa’s Rogers Baguma on the Presidential Investors roundtable [PIRT] team, cure the ICT private sector have called upon government to trim down on the double taxation being levied to their services and also lend a hand in the establishment of the ICT infrastructure as a good foundation for the country’s transformation to cyber world.

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purchase geneva; color: #222222;”>In his report to the media on the ongoing progress at PIRT deliberations, Uganda Investment Authority Secretariat PIRT coordinator Prossie Kikabi revealed for instance that government besides levying exorbitant taxations instead of subsidizing their services; “they are destroying the little that has been put in place.”

“Whenever they are constructing public roads for example, a lot of damages are being done on our cables, well knowing that these are vital in easing internet accessibility,” Kikabi told journalists on Tuesday.

The costs incurred in these damages, he said, are pushed back to internets users, making it more expensive and inaccessible in many parts of the country.

He also noted that government has not yet exhibited determination to utilize ICT services within its own bodies like ministries and parastatal offices, such as the using emails as the administrative form of communication.

“It’s appalling that up to now, one cannot communicate to government via email. Communication to government agencies is still via letter witting or else one’s piece of information may not be regarded.”

“They should make full use of all these modern gadgets in their offices, to communicating electronically; do teleconferencing, and other effective communication modes. It saves time and resources.”

He also highlighted the embracing of other ICT opportunities outside the country in a bid generate more jobs for the youths in Uganda, such as Business Process Outsourcing [BPO], which has over the last 3 years been emphasized by president Yoweri Museveni, yet to date only 100 youths have benefited in this sector.

Currently, the common BPO services in Uganda include management of call centers, branding, website marketing, tele-marketing, payroll management, customer care, sales and advertising.

He observed that Ugandans stand a comparative advantage in this industry, especially considering that it has succeeded in India [the world’s second after Philippines], contributing up to 65 percent of their jobs being outsourced from the UK, when Uganda’s English accent is slightly better than theirs.

In the third round of PIRT deliberations, Mr. Ashish Thakkar Founder of the Mara Group also highlighted at length on the need for government establishment of BPO incentive guidelines.

He pointed out the importance of BPO as a source of employment and the potential of making Uganda the regional hub, adding that the industry could also further be developed into Knowledge Process Outsourcing, which would present an opportunity for doctors, mechanics, and lawyers among others.


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